mollybeads™ takes great pride in the quality and craftsmanship of our products. Attention to design, materials and construction are our top priorities. Please remember that the slight imperfections resulting from the use of natural stones enhance the beauty of our pieces.
We will happily accept new, unworn merchandise with original packaging and tags accompanied by a receipt within 14 days of delivery date. Once merchandise is received, refunds will be credited in the original payment form minus the original shipping cost and a 20% restocking fee. Please allow 14 days for refunds to be processed.
Sale items are final sale and not eligible for return or exchange.
Return ProcessShould you need to return or exchange an item, please re-pack the merchandise in the same manner it was received, such as a corrugated cardboard box or a jewelry box within a bubble mailer. Please do not use a flat envelope, as it will cause damage to the jewelry. mollybeads is not responsible for damage to returned merchandise due to inadequate packaging.
Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to:
4441 Six Forks Road, Suite 106
Raleigh, NC 27609
Upon receipt, we will gladly exchange the item or issue a merchandise credit minus the cost of shipping. mollybeads is not responsible for the shipping and handling costs for returned orders.