We will be glad to refund your money for any item that you are not completely happy with. The item MUST be returned to mollybeads within 14 days of the shipping date in its original unused condition (including attached tags).
Returns which arrive after 14 days are subject to a 50% restocking fee. Shipping and handling fees are non-refundable. Unfortunately custom orders cannot be returned or exchanged. Of course we will always correct flaws at our expense. Please remember that the slight imperfections resulting from the use of natural stones enhance the beauty of our pieces.
Your packing slip will indicated where you need to send your return. In general, though, you may return merchandise to:
4441 Six Forks Road, Suite 106
Raleigh, NC 27609